A. Update the staz software
- Download the latest staz setup file using the following link: https://wbdscloud3.s3.
amazonaws.com/Setup/4/ stazSetup.exe
- Run the downloaded setup file and select the Repair/Update option.
Does the update resolve the issue? If not, please proceed with the rest of the instructions below.
B. Generate staz debugging logs
- Open your staz desktop software → Click on Settings → Preferences → Make sure the Enable advanced logging for debugging option is enabled → Save.
- Important! Click the menu icon at the upper-left corner of the Dashboard of the staz software and select the Exit option.
- Open the staz software again.
- Replicate the problem or wait for it to happen as it usually does.
- Using Windows Explorer, go to the folder mentioned below → Copy the Logs folder which you will find there to any another location (Such as the Desktop) → Compress the copied Logs folder to .zip and send it to us.
C:\Users\YourUserName\AppData\Roaming\staz\staz\Jobs\{ 6E820F39-1F0F-4C22-A9F6- 5E7CAE6F6FA7}\
- YourUserName: Your Windows username.
- AppData: Hidden Folder.
C. The Windows Event Viewer details
- Replicate the issue or wait for it to happen as it usually does.
- Press the Windows + R keys on your keyboard simultaneously to open the Run dialog box.
- In the opened Run box, type eventvwr → Click OK or press Enter. The Event Viewer window will open.
- From the left panel of the Event Viewer, select Windows Logs then Application.
- Refer to any recent errors/events that seem to be related to the staz application and us all the details about those errors/events.
